Legal

STUDIO POLICY

CREATED JUNE 1, 2024

UPDATED JANUARY 1, 2026

 

ALL SALES ARE FINAL, NONTRANSFERABLE AND NON-REFUNDABLE.
 

• Studio Parking: There is ample parking available in the back studio parking lot.  Enter through the alley on the east side of the buidling.  When parking in back, you will be able to enter the studio through the back door entrance.

 

There is additional parking available in front of the studio, as well as the Stempel Parking Lot across Robert Parker Coffin Rd. - southeast of the studio, near Buffalo Creek Brewing Company and the Chatterbox Restaurant.

• All private and group classes are 50 minutes in duration. This allows for a 10 minute changeover between sessions.

 

• Classes may be booked up to 3 weeks in advance for drop-ins and package holders, 4 weeks in advance for monthly membership holders and 5 weeks in advance for the members of our 250 Club!

 

• Please arrive on time. If you arrive more than 5 minutes late to your class, we reserve the right to release your booking.    Depending on the programming for that particular class, the warm up may be an essential element for safety in sequential exercises.

 

• Please arrive in the studio no earlier than 10 minutes before your class.   This allows the previous class to finish without distraction and gives our instructors time to reset between sessions. 

 

• Due to the boutique size of the studio, we welcome you to congregate in our front exterior patio area before/after your class commences to minimize distractions for the class in progress.

 

• Check in with a staff member when you arrive for your class.

 

• Grip socks are required for all of our classes for safety and sanitary reasons. ToeSox are sold at the studio or you can bring your own grip socks.

• Cubbies for your shoes and personal items are located in the front lobby. Parakeet Pilates is not responsible for any lost, stolen, or damaged personal items.

 

• There are free bottled waters and a variety of nonalcoholic beverages for sale at the studio.

 

• There is a restroom located near the back entrance of the studio.

 

• Cell phone use is not permitted during class sessions. If you need to utilize your cell phone, please excuse yourself through the front or back entrance of the studio for the duration of your call.

 

• Cancellations must be made through your online account. We do not accept cancellations via email, text or phone.   We recommend downloading the Momence App for ease in managing class bookings and account details.

 

• To avoid a full class charge, please cancel your class reservation online at least 12 hours prior to the class start time. This allows time for another member to claim the spot. For private sessions, we require 24 hours notice for a cancellation.

 

• If you are on the wait list and a spot becomes available, the system will automatically send a text to the first person on the waitlist. If they decline or do not respond within 60 minutes, the system will offer the spot to the next person in line until the spot is filled.

 

• Participants must be 16+ to attend class. Please contact the studio if you would like to set up a private or semi-private session for a client under 16.

 

• All Pilates group and private packages (5 and 10 packs) must be used within 6 months from the date of first use.

 

• Parakeet Pilates reserves the right to substitute instructors when necessary.

 

• Gift certificates are available online and in-person.